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"This is to inform you of the exceptional service rendered by your company. I am absolutely happy about the way she handled my problems. This is one good example of great customer service."
D. Dawson

"It was a real pleasure dealing with you. In these times of competition between businesses, customer service plays such an important role in keeping people happy and you demonstrated this skill very well. I look forward to doing business with you in the future."
J. Morones

"This note is to commend to you your customer service representative, Jocelyn Bartolo. Jocelyn helped me by uncovering a discrepancy in my insurance billing that resulted in my receiving a refund. She was tremendously helpful, prompt, and friendly - and a credit to your business."
Amelia Cone - CastleRock Entertainment

"You've been incredibly patient, helpful, and dependable. I've always returned to you because of your professionalism. As a result, I've felt extremely comfortable contacting you about any changes to the policy, etc. because I know I can rely on your intelligence and prompt attention."
M. Kleghaupt

"I just wanted the opportunity to share with you what wonderful customer service I received. The level of service from V.F. was excellent. She was very helpful, patient, speedy, and extremely charming. She made calling an insurance company a very pleasant experience. I know, because I work for one. This is the best customer service I've ever had!"
T. Robertson

"This letter is to thank your company and especially V.F. for her great service when I requested a history of my association with your firm. She was courteous and delivered the information in a speedy manner."
F. Sueltz

"I would like to express my sincere satisfaction in the manner in which V.F. has handled my insurance coverage. She should be commended for her patience and understanding of the situations that are placed before her. I would recommend her to those seeking an agent."
L. Springstead

"This letter is to inform you of the outstanding customer service I received from your employee. With the past weekend being a holiday, I found it very difficult just getting a simple quote. The customer service I received from J. convinced me to go with your insurance polices. He went out of his way to accommodate me. He is truly a rare gem."
D. Rio

"I wanted to take the opportunity to commend P.C. in your customer service department for her tremendous help tonight. These days, we become accustomed to customer service departments being unknowledgeable and certainly not helpful. P. certainly made me think positively about your company."
S. Klienman

"This letter is to let you know how much I appreciate renewing my policy. I usually hate speaking to people on the phone when renewing anything. They usually act like robots and are not friendly or helpful. G. is one of a kind. His sparkle and joy for life and people really showed. He was extremely helpful."
C. Morrey

"I am writing this letter to express my satisfaction with R. She was very helpful in giving me the information that I required and explaining to me what I needed. Her phone courtesy was very much appreciated. In the future I would very much like to deal with her again. Keep up the good work! Very satisfied customer."
K. Stone

"I am proud to say you are now my insurance company. My insurance agent, D.T. have not only provided me with the most competitive price, but have been FANTASTIC from a service standpoint."
V. Cresta

"I would like to thank your department and especially Carol Gordon, who was very helpful and patient with my problem. He helped me to transfer my insurance title to another car. In this I would like to express my gratitude to you and Carol Gordon."
V.V.

"Dear Dave: I am very pleased with the way you handled my auto insurance renewal and overcame problems so quickly and efficiently. Because of the way you handled things for me, I intend to stick with you and will call you when my policy needs to be renewed again. Thanks Dave, for doing an excellent job! Sincerely,"
Jerry Dexter

"I like the service at your insurance company because they are always quick, fast, nice and very attentive to their clients. I give a good recommendation to my friends because of people like Stanley. Sincerely,"
Juan Abrego

"I would like to send you a quick note regarding the fast service I received. Thanks to Carol Gordon my documents on my change policy were transferred in a very timely manner. Thank you,"
B.C.

"Hello, I am one of your many customer, and would like to let you know the quality of service I received today from Janice Rogers was superior. I work in client services, and have a high expectation when I deal with someone in customer service. Janice was friendly, helpful and efficiently took care of my request. She is a pleasure to deal with. I thought you should know I was very satisfied."
Lee Anne Winfrey

"Dear Suzanne: Thanks for your help today!! I really appreciate all you do for me. You're the best. Sincerely,"
Katharine M. Adams

"This note is commend to you your customer service representative, Jocelyn Bartolo. Jocelyn helped me to uncover a discrepancy in my insurance billing that resulted in my receiving a refund. She was tremendously helpful, prompt and friendly, and a credit to your business."
Amelia Anne Cone

"I would like to compliment you on your employee, Carol Gordon, for the excellent service I received from him. He was very helpful."
R.A.

"I am very pleased with the way you handled my auto insurance renewal and overcame problems so quickly and efficiently. Because of the way you handled things for me, I intend to stick with you and will call you when my policy needs to be renewed again. Thank Dave for doing an excellent job."
J.D.

"To make a long story short, I wish I could have an employee like Mr. Stanley Ruiz. He promptly responded to my rather intimidating requests diligently. I have had several insurance companies during 13 years living in California, but he was the first one I felt like I'm talking to a dear friend. I know your company will grow as long as you have employees like him."
Thomas Hyun

"I am writing this letter to express my satisfaction with Roxy. She was very helpful in giving me the information I need and explaining to me what I needed. Her phone courtesy was very much appreciated. In the future I would like very much to deal with her again. Keep up the good work."
Very satisfied customer

"Just a short note to let you know that I received excellent service from your employee, Phil. I had a small problem and he solved it in 30 minutes. I was very surprised that he was able to solve this poroblem so quickly. You have a valuable employee."
T.M.Z.

"Letting you know that Mr. Carol Gordon was very helpful and couteous. Service was fast and professional."
E.J.

"Mark: Thank you very much for your assistance with my account. You were very helpful and professional. You certainly have mastered the customer service touch!"
Ted Stark

"I think Mr. Gordon did a great job explaining everything to me."
Elena Lopez

"To whom it may concern: I was very satisfied with the service I received from Gordon. He was courteous and attentive to my needs. I also appreciated his promptness."
David Yoo

"Just a note to let you know that I really appreciate Mr. Carol Gordon's help with some policy details. He has been exceptionally responsive and a pleasure to deal with."
Johanna Delay

"I have received prompt courteous service on the two occasions that I have had to make an in-person visit. I was helped by Gordon each time."
David Reisman

"Your employee Mr. Gordon did an excellent job of transferring my policy into a new policy. I was expecting a lot of headaches and time lost. But to my surprise it took hardly any time with no headaches from my insurance agent. Thank you for Mr. Gordon's help and work ethics."
Lowell Taylor

"Gordon gave me excellent service! Thanks a lot."
Sophie Neudorfer

"I think Gordon gave me excellent customer service. He was polite, efficient, and added and deleted my policy in a timely fashion."
R.S.

"Gordon was a great help to me and I liked how fast he does his job."
B. Bennett

"I'm one of the customers of your insurance company. Today I talked to Valencia, one of the customer service reps. She was very nice and helped me a lot and answered all my questions. I'm totally satisfied with her service. Thank you very much."
Sherry Jamalie

"Janice handled my policy cancellation in a very timely and efficient manner. This is the kind of quality service that I brag about when talking to customers."
E.R.

"This is to inform you of the exceptional service rendered by Roxy Tolmoyan. I have called her several times, being new, and asked her several questions and requested clarification on several matters. She was just so pleasant and gracious in taking care of my insurance needs. I am absolutely happy about the way she handled my problems and the way she explained some matters to me. She is patient and stayed on the phone until everything I asked was cleared up. This is one good example of great customer service."
David Dawson

"I would like to take this opportunity to thank you for all of your help yesterday getting my vehicle insured. It was a real pleasure dealing with you. In these times of competition between businesses customer service plays such an important role in keeping people happy. You demonstrated this skill very well. I look forward to doing business with you in the future."
Javier Morones

"Helen, I'm sorry I didn't get this to you sooner but I just wanted to say thank you again for all your help in dealing with Bristol West. I really appreciate all your efforts. Keep up the great service."
James Shoemaker

"Thank you for your great service, knowledge, and professionalism."
R. Torres

"I just wanted to say THANK YOU for helping me resolve my problem regarding my policy. I REALLY appreciate it! When I'm ready to renew my insurance I will definitely go back with your insurance company!"
J. Dicken

"E.S. was very professional and sincere in getting my fiance's insurance with your insurance company. Thanks for such a great agent. Mr. Acunto, your company is the GREATEST!"
E. Silva

"I want to inform you how helpful C.G. was in handling our insurance changeover. As I was going away on a trip for the weekend in my new car, I wanted paperwork faxed to me before I left to show proof of insurance. Carol did this within the hour and put my mind at rest to enjoy my trip. Great service."
M.G.

"Carol Gordon has been very helpful to me regarding my insurance policy. He was very prompt in returning my phone calls and gave me advice on my policy. Gordon was a joy to talk with. I just want to say thanks. Sincerely,"
D.T.

"My name is S.C. and I would like to say that Mr. Gordon helped me. He took care of my auto insurance changes. He is friendly and courteous. I was very satisfied."
L.C.

"This is to inform you that Carol Gordon helped us out and did a good job."
S.S. and L.C.

"I would just like to let you know that Stanley really helped me with my insurance situation. He explained everything thoroughly to me and helped me resolve the problem. He was also very prompt in returning my calls, even after the regular business hours. I really appreciate his help and concern. Thank you,"
P.F.

"You have been so helpful and kind. This company is lucky to have someone working for them like you."
P.R.

"My underwriting manager, Mike Norton, has been so helpful and kind, professional, efficient, patient, understanding, etc., even under pressure. Your insurance company is lucky to have someone working for them like him. Thanks."
C.L.

"I would like to compliment your CSR Janice Rogers. She was very helpful in obtaining the information I required. It was a pleasure talking with her. "
Joy Kitely

"This is a short note to let you know I have experienced such frustration at times, and no matter what the problem "Roxy" has always been a great help and is always willing to make things better. I hope she will win the cruise because she does such a great job and truly deserves it."
Denise Cesario

"Attencion. Por medio de la presente, hago constar que la attencion que se meha brindado a la fecha, por motives sobre mi poliza, aunque a esta persona no le corresponda el ayudarme, puesto que es a otro departamento, esta persona siempre ha estado y esta dispuesta a ayudarme en lo mas que se pueda. Esta linda persona se llama "Elizabeth" dios les bendiga."
Dona Hilesta

"I, Jose Villa, say the people at your insurance company they make me feel good, and they take good care of us, and they have good service and are quick. "
J. Villa

"I would like to commend Valencia Fisher on her service helping me with adding a vehicle. She did an excellent job by giving me what I needed in a timely manner. "
Henry Epharn

"I had a major screwup that was handled so fast and efficient and courteous by Valencia. I really appreciate how she was able to clear up the mixup and put my mind to rest on a highly disturbing issue in a matter of minutes. Thank you."
Steve Britman

"I am writing to inform you that your service representative, Valencia has always helped me. I am very happy with the way she helps clients. She is always very helpful with clients when it comes to insurance problems."
B.J.

"I was helped by Gordon today and he gave me good fast service. I thought it would be a hassle to change my insurance to my new car, but Gordon helped me make it real smooth."
B.A.

"This is just a note to let you know how much help Mr. Carol Gordon in Endorsements has been. In the process of buying a new vehicle I had to switch my policy around quite a bit. In the process my full coverage was mistakenly dropped to liability only. Even though this problem was the fault of Avenor West, the Insurance Company, Mr. Gordon went out of his way to make the correction happen in a timely fashion and keep me informed about progress made until the problem was resolved in full. This gives me great peace of mind and you should be proud of such an employee."
Erika Suno

"Mr. Gordon gave me good customer service when changing my insurance."
T. Yamada

"Before I mention anything else, I sincerely want to thank you. You have been extremely helpful and considerate these past weeks and I truly approciate the effort you put out. You are very kind and have made this ordeal as painless and uncomplicated as possible. I am thankful that you were assigned to my case."
Christina-Lien Kurz

"Your company has trained its employees very well. Becky handled my problem and understood the concern I was showing. She quickly responded and took action, like she said she was going to do. Dealing with her had me jumping in the air because she took away my worries. I just want to show my gratitude."
Adolfo Chaidez

"I just have to say Valencia Fisher has been extremely helpful. Whenever I call her up for help she is always ready to help. I have never heard her complain. She's a good asset to the company. She just recently helped me with a Bristol West policy, and she handled the cycle quickly. I would love to have your insurance company to have more CSR's like her."
Anna Vasquez

"Janice: Thank you for your great service, knowledge and professionalism."
Rico Torres

"I want to say, THANK YOU!, for helping me resolve my problem regarding my policy. I really appreciate it! When I am ready to renew my insurance I will definitely use your insurance company! Thanks again."
Jack Ficha

"We were referred to your firm by our neighbor and your TV ads. We called Christian and made an appointment by phone. When we walked in the next day he was waiting with answers to all our questions in a very courteous manner. We are pleased and more confident on the road."
Anthony Gomez

"I am proud to say you guys are my insurance company. Being a cost conscious person, the key criteria in an auto insurance company was to find the best price and one that also provides good service. My insurance agent, Dave Thomas have not only provided me with the most competitive price, they have also been fantastic from a service viewpoint. I have recommended friends to Dave Thomas and they too have been most satisfied. For any and all future needs, Dave Thomas will be the first Insurance Agent I will contact."
William D. Combs

"I would like to take this time to thank you and your associates for a job well done. Mark Anthony was instrumental in helping me. Once again I would be happy to refer my friends to your firm which I know is customer oriented."
Andrew Russo

"Mark: Thank you so much for your diligent work."
Jeffrey Sharpe

"This year I changed my insurance from Dashers to your insurance because of the affordable insurance. However, to my surprise, I also found the Customer Service to be top quality. Earlier this year I needed to make a change in my policy and there was a problem. The fax was lost in your office because a new staff did not know the filing system yet. Once I spoke to Mr. Gordon he apologized on behalf of his other staff members and made sure he made the changes I needed on my policy, and in less than two days. As a result, I appreciate the responsive customer service and knew I could get the service I needed in the future. In fact Mr. Gordon exceeded my expectations this week. Although I told him he could send me the new binder today, he faxed the new binder in less than five hours from the time I spoke with him. In addition to affordable insurance, customers need to have a customer service team that is responsive to their needs considering the tough California insurance laws. Also, customers like me, don't have luxury cars that never break dow. Therefore it is important to have people like Mr. Gordon to help families to get off the bus and back into the car."
Tahira Hoke

"Earlier today I spoke to your customer service agent, Wendy, and told her that I had recently moved and needed to notify you about my move. She was very helpful and courteous. After she took my information down, she told me there might be a change in my insurance rates because of the ZIP Code. She checked and told me that my rate has significantly decreased because I had moved. I realize she didn't have to do this. She could have done like so many others and allowed me to pay the full rate. I appreciate her courtesy and honesty. Thank you so much for your low rates (and now much lower) and employing Wendy."
Rhonda A. Brown

"I was very pleased with Becky's services. I have been trying to resolve a problem for four months without any luck and she straightened it out. Thank you for her help."
Demetrius

"Carol Davidson is truly one of the nicest and utmost professional individuals that my wife and I have ever experienced. Our wish is that everyone in Customer Service would all learn and become more like the Carol Davidson's of this world."
Bellarius McCabe

"I would like very much to inform you of the wonderful service your employee Mark Anthony provided. He was extremely professional and courteous, providing prompt and pleasing information about my account concerns. He made the process convenient and easy for me and I greatly appreciate his efforts and the results."
Scott Carr

"Re: Janice Rogers. Great customer service. I really appreciated the professionalism."
Johnny Daniels

"Monica, as I mentioned over the phone earlier today, I have long been meaning to thank you for the excellent customer service you've provided me in regards to my auto insurance policy. From the start you have been incredibly patient, helpful and dependable. I am not exaggerating when I say that at times when my policy has expired and I thought of trying other brokers, I've always returned to your insurance company; because of you and your professionalism. I sincerely hope that such dedicated and exemplary employees like you are rewarded for your work. I suspect that your supervisor already knows what a valuable asset you are to the company, however I would appreciate if you would show this letter..."
M. Klughaupt

"I just wanted the opportunity to share with you what wonderful customer service I received on Mar 29. The level of service from Valencia Fisher was excellent, she was very helpful, patient, speedy and extremely charming. She made calling an insurance company a very pleasant experience."
Tim Roberts

"Everything looks great. I never thought it would/could be that easy. Thank you for all your hard work."
Missy Tucker


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