Our Service Pledge


Our company is dedicated to delivering quality online and offline customer service for both consumers and industry professionals. As a company, we understand the importance of getting your questions answered quickly as well as handling all your outstanding service needs.

Therefore, we pledge the following:

  • Our customer service department is available Monday thru Friday 9am to 5pm PST. Sales support is available Monday thru Friday 8am to 6pm PST for your convenience.
  • Toll free 800 lines are available for sales, service, underwriting, technical assistance and Claims.
  • Our Service Alert Hotline is for your use and convenience if for any reason you feel that your service has been inadequate. This hotline notifies responsible senior executives, including the CEO.
  • We also provide free links to the Department of Insurance and Better Business Bureau consumer hotlines.
  • All quotations supplied by outside brokers, agents, and/or companies will be provided within (2) two business days.

It is our intention that you are our client for many years to come. We are dedicated to providing you with the latest that technology has to offer, in terms of service and products, so that you're entire experience with our company remains both rewarding and enjoyable.

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"I am proud to say you are now my insurance company. My insurance agent, D.T. has not only provided me with the most competitive price, but has been FANTASTIC from a service standpoint." ...   more

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Sacramento Auto Insurance Center, Inc. DBA Survival Insurance License 0C13463